Placing an Order
 How long will it take to process my order?
If you place your order through our web site, in most cases your order will be processed within a matter of minutes. You'll receive an e-mail message with your login ID for the Tembria Customer Portal where you can download and install the licensed version of the software you have purchased.
Which credit cards do you accept?
We accept Visa, Mastercard and American Express.
Can I use a purchase order number (PO #) to make my payment?
Yes. Our online ordering system includes an option to pay using a purchase order.
Do you offer a money back guarantee?
Yes, we offer a 30 day money back guarantee. If within 30 days you're not satisfied with your purchase we'll refund your full purchase price with no questions asked.
Do you offer discounts for non-profit and educational organizations?
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We're not a non-profit or educational organization; can we get a discount anyway?
No, we work on model that provides fair pricing for all. We strive to make our software as affordable as possible and do not offer extra incentives.
Licensing for Tembria Server Monitor
Do I need a license for every machine I want to monitor?
No, you only need one license for each place that you install our monitoring software. From that one machine and with one license you can monitor many servers, workstations, routers and other network devices.
I need to run the monitoring service at two locations. What's my best option?
You'll need two licenses, one for each place that you run the monitoring service. Two single licenses are more affordable than a site license.
I need to run the monitoring service at three or more locations. What's my best option?
By the time you need three licenses, a Site license is more affordable. With a site license you can install anywhere in your organization without having to count licenses. With a site license you can even use our software at multiple corporate locations.
I want to use your software to provide monitor services to my clients. Can I do that?
Yes, no problem at all. You'll need to purchase a site license for the edition you want to use and there are a couple of minor restrictions. You organization must be solely responsible for the management and configuration of our software and access to the monitoring console must be protected using the built-in options for login security.
Licensing for Tembria SNMP Browser
Do I need a license for every host I add to Tembria SNMP Browser?
No, from one installation you can add as many hosts as you choose.
Do I need a license for every machine I install the software on?
Yes, one license for Tembria SNMP Browser lets you install and use the software on one machine.
Are there discounts for multiple licenses?
Yes, we offer a 10 pack of licenses and we also offer an enterprise license that lets you use Tembria SNMP Browser anywhere in your organization without having to count licenses.
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