About Tembria
What can you tell me about the history and stability of your company?
Tembria was established in 2002 and our first product release was in October of 2003. Since the beginning we've focused on building network management tools that are affordable and easy to use. By maintaining our focus we've gained the trust of companies both small and large. We are a profitable company and are constantly improving our products based on feedback from our customers.
Who does the technical support for this software?
We do! Give us a call or send us e-mail and the person you talk to will be someone who knows the software inside out.
Where are you located?
We are a Canadian company based in Ottawa, the nation's capital and its most vibrant technology hub.
Who do you sell to?
We sell to corporations and governments all around the world. In the modern age, every company has a significant IT infrastructure and our customer base ranges from small accounting firms up to world-class corporations and organizations like Dell, NASA, American Express, Northrop Grumman, First Citizens Bank and many more.
Placing an Order
How long will it take to process my order?
If you place your order through our web site, in most cases your order will be processed within a matter of minutes. You'll receive an e-mail message with your login ID for the Tembria Customer Portal where you can download and install the licensed version of the software you have purchased.
Which credit cards do you accept?
We accept Visa, Mastercard and American Express.
Can I use a purchase order number (PO #) to make my payment?
Yes. Our online ordering system includes an option to pay using a purchase order.
Do you offer a money back guarantee?
Yes, we offer a 30 day money back guarantee. If within 30 days you're not satisfied with your purchase we'll refund your full purchase price with no questions asked.
Do you offer discounts for non-profit and educational organizations?
Yes, We offer a 10% discount to all recognized non-profit and educational institutions. Give us a call and we'll provide you with the details necessary to apply the discount.
We're not a non-profit or educational organization; can we get a discount anyway?
No, we work on model that provides fair pricing for all. We strive to make our software as affordable as possible and do not offer extra incentives.
Licensing for Tembria Server Monitor
Do I need a license for every machine I want to monitor?
No, you only need one license for each machine where you install our monitoring software. In most cases this is a single machine in your network infrastructure. From that one machine and with one license you can monitor many servers, workstations, routers and other network devices.
I need to run the monitoring service at two locations. What's my best option?
You'll need two licenses, one for each place that you run the monitoring service. Two single licenses are more affordable than a site license. Another option you might consider is to use Tembria Multi-Site Monitor instead.
I need to run the monitoring service at three or more locations. What's my best option?
By the time you need three licenses, a Site license is more affordable. With a site license you can install anywhere in your organization without having to count licenses. With a site license you can even use our software at multiple corporate locations. Another option you might consider is to use Tembria Multi-Site Monitor instead.
I want to use your software to provide monitor services to my clients. Can I do that?
Not with Tembria Server Monitor but Tembria Multi-Site Monitor is designed exactly for providing monitor services to your clients.
Licensing for Tembria Multi-Site Monitor
How does the licensing work for Tembria Multi-Site Monitor work?
First you should determine how many systems you need to monitor. This is the total number of systems across all the sites you plan to monitor. For example, if you have 4 sites with 50 systems to monitor at each site then that makes for 200 systems and our Multi-Site 250 edition is the best fit.
What if need to add more systems later?
If you need to move up to a higher edition, you just pay the difference in cost.
I need to monitor just one system at fifty different sites. Which edition do I need?
Our Multi-Site 50 edition is perfect fit. As with all our editions it does not matter how the systems are distributed. For example with a Multi-Site 50 license you can monitor 1 system at 50 different sites, 10 systems at 5 sites, 20 systems at one site and 30 systems at another, or any other combination.
Which monitoring features are included in Tembria Multi-Site Monitor?
Tembria Multi-Site Monitor includes our complete set of monitoring features which includes all the features and functionality found in the Enterprise Edition of Tembria Server Monitor.
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