Tembria SNMP General Questions
How is Tembria Server Monitor different from other monitoring products?Tembria Server Monitor specializes in the monitoring of servers and workstations running Windows but it also supports Linux, network switches and other devices too. Unlike other monitoring tools it is very easy to use. Plus, it is agentless which means you don't need to install software the machines being monitored.
What can you tell me about the history and stability of your company?Tembria was established in 2002 and our first product release was in October of 2003. Since the beginning we've focused on building network management tools that are affordable and easy to use. By maintaining our focus we've gained the trust of companies both small and large. We are a profitable company and are constantly improving our products based on feedback from our customers.
Who does the technical support for this software?We do! Give us a call or send us e-mail and the person you talk to will be someone who knows the software inside out and likely worked on it too.
Pre-installation Questions
What platforms are supported?Tembria SNMP Browser runs on Windows 2000, Windows XP, Windows 2003 Server or Windows Vista. You can use Tembria SNMP Browser to connect to any device that supports SNMP including routers, switches, servers, workstations, printers and more.
What other system requirements should I know about?Tembria SNMP Browser does not have any other special requirements and will run on pretty much any standard server or PC, even older models.
Click here for a list of the minimum and suggested configurations.
Will I have to restart my computer after installation or after un-installing?No restarts are necessary. You can install and uninstall without even having to log off.
Free 30-Day Trial
Are there any limitations in the 30-day free trial?No, the trial is fully functional and allows you to use all of Tembria SNMP Browser's features to their full advantage.
What happens after the trial period is over?After the trial period is over your configuration will be saved until you purchase a license or uninstall the software.
If I purchase will have to re-enter all of my settings again?No, all of your settings will be preserved. Just run the install program and it will detect an existing version and offer to upgrade while preserving all of your settings.
Is an uninstaller included?Yes. Just use the Add/Remove Programs section of the Control Panel to start the uninstaller.
Placing a Order
How much does Tembria SNMP Browser cost?Visit our
Ordering Page for details about pricing including single-user licenses, multi-user packs and enterprise licenses.
How long will it take to process my order?If you place your order through our web site, in most cases your order will be processed within a matter of minutes.
Which credit cards do you accept?We accept Visa, Mastercard and American Express.
Questions Licensing
Do I need a license for every machine where I install the software?Yes, one license allows you to install Tembria SNMP Browser on one machine. We offer mult-user license packs and an enterprise license that lets you use Tembria SNMP Browser anywhere in your organization.
If I upgrade to an enterprise license, do I get credit for my original purchase?Yes, to upgrade to an enterprise license you get full credit for any individual licenses you purchased in the past.
Tembria Server Monitor General Questions
How is Tembria Server Monitor different from other monitoring products?Tembria Server Monitor specializes in the monitoring of servers and workstations running Windows but it also supports Linux, network switches and other devices too. Unlike other monitoring tools it is very easy to use. Plus, it is agentless which means you don't need to install software the machines being monitored.
What can you tell me about the history and stability of your company?Tembria was established in 2002 and our first product release was in October of 2003. Since the beginning we've focused on building network management tools that are affordable and easy to use. By maintaining our focus we've gained the trust of companies both small and large. We are a profitable company and are constantly improving our products based on feedback from our customers.
Who does the technical support for this software?We do! Give us a call or send us e-mail and the person you talk to will be someone who knows the software inside out and likely worked on it too.
Pre-installation Questions
What platforms are supported?Tembria Server Monitor runs on Windows 2000, Windows XP, Windows 2003 Server or Windows Vista. Tembria Server Monitor can be used to monitor network services running on any platform including Windows, Solaris, Linux, HP/UX and other operating systems that support standard Internet protocols. It can also monitor other types of network devices such as routers and switches.
What other system requirements should I know about?Tembria Server Monitor does not have any other special requirements and will run on pretty much any standard server or PC, even older models.
Click here for a list of the minimum and suggested configurations.
Will I have to restart my computer after installation or after un-installing?No restarts are necessary. You can install and uninstall without even having to log off.
Can you run this software for me and monitor my machines remotely?No, our software is designed to be installed within your organization. Tembria Server Monitor is very easy to install and you don't need to be a network management professional to use it. We encourage you to try it out and if you need any assistance we're happy to help out.
Free 30-day Trial
Are there any limitations in the 30-day free trial?No, the trial is fully functional and allows you to use all of Tembria Server Monitor's features to their full advantage.
What happens after the trial period is over?After the trial period is over your settings will be saved and you will have to purchase a license for Tembria Server Monitor if you want to continue using it. After you've made your purchase you'll be right back where you left off.
If I purchase will have to re-enter all of my settings again?No, all of your settings will be preserved. Just run the install program and it will detect an existing version and offer to upgrade while preserving all of your settings.
What if I did my evaluation on one machine but now install in my production environment?Install the licensed version on your evaluation machine and use the Export option in the Tool section to export your settings. Then un-install from your evaluation environment and re-install on your production environment. Lastly, copy your exported file to the new system and import it.
Is an uninstaller included?Yes. Just use the Add/Remove Programs section of the Control Panel to start the uninstaller.
Placing a Order
How much does Tembria Server Monitor cost?A workgroup license costs just $595.00.
Click here to see pricing for other types of licenses including corporate and enterprise licenses.
How long will it take to process my order?If you place your order through our web site, in most cases your order will be processed within a matter of minutes.
Which credit cards do you accept?We accept Visa, Mastercard and American Express.
Can I use a purchase order number (PO #) to make my payment?Yes and you can do that through our ordering system. All you need is a PO number and contact details for your accounts payable staff.
Questions about Notifications
What happens if I configure e-mail notifications but my e-mail server is down?You can configure multiple e-mail servers and Tembria Server Monitor will try each of them in order until it can successfully send the notification. If you need notification in the event of total network failures you might consider using voice notifications.
What are voice notifications?Voice notifications use a standard voice modem to call you on your cell phone or other phone number and play a sound. For critical events such as your main internet connections being down, voice notifications provide a direct way to get in with system administrators.
How do I set up voice notifications?
What if I want to send e-mail and start a cup of coffee brewing every time something goes wrong?Assuming you have a network-aware coffee maker, you can use our script notifications to do this and perform all kinds of custom notification actions. Using industry standard VBScript, JavaScript or Perl Script you can create notifications that perform exactly the actions you need. If you need assistance creating custom notifications we're happy to help out however we can.
Questions Licensing
Do I need a license for every machine I want to monitor?No, you only need one license for each place that you install our monitoring software. From that one machine and with one license you can monitor many servers, workstations, routers and other network devices.
I need to run the monitoring service at two locations. What's my best option?You'll need two licenses, one for each place that you run the monitoring service.
I need to run the monitoring service at three or more locations. What's my best option?By the time you need three licenses, a Site license is more affordable. With a site license you can install anywhere in your organization without having to count licenses.
I want to use your software to provide monitor services to my clients. Can I do that?Yes, no problem at all. You'll need to purchase a site license for the edition you want to use and there are a couple of minor restrictions. Get in touch with our sales department and we'll provide the full details.